REFUND & RETURN POLICY

We want you to be satisfied with your EMORTAL purchase. Eligible items may be returned for EXCHANGE or STORE CREDIT ONLY within 10 business days of delivery.

RETURN ELIGIBILITY

To be eligible for an exchange or store credit, merchandise must be:

• Unworn and unused
• In its original condition
• Returned with all original tags attached

Items that have been worn, washed, altered, damaged, or returned without the original tags are not eligible for exchange or store credit.

HOW TO START A RETURN

Before sending an item back, please contact sales@emortalshop.com with your:

• Order number
• Item(s) you would like to return
• Reason for the return or exchange

Please wait for return instructions before shipping your item back to EMORTAL.

RETURN SHIPPING

Customers are responsible for return shipping costs.

We recommend using a trackable shipping service when returning merchandise. EMORTAL is not responsible for return packages that are lost or damaged in transit.

Once your approved return is received and inspected, your exchange or store credit will be processed.

For approved exchanges within the United States, the replacement item will be shipped at no additional shipping charge.

STORE CREDIT

Approved store credit will be issued for the value of the eligible returned merchandise.

Original shipping charges are non-refundable.

SALE ITEMS

All sale items are FINAL SALE.

Sale items are not eligible for exchange or store credit unless otherwise required by applicable law.

DAMAGED OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or different from what you ordered, please contact sales@emortalshop.com as soon as possible after delivery.

Include your order number and photos of the item so we can review the issue and assist you.

RETURN ADDRESS

Approved returns should be shipped to:

EMORTAL
338 S Western Ave Ste C
Los Angeles, CA 90020
United States